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Find guides, troubleshooting steps and answers to common questions about MartPoint Retail and Enterprise.
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Getting Started
Installation, setup, onboarding and first steps with MartPoint.
- How to install MartPoint Retail
- Setting up your first branch
- Adding products and categories
- Configuring payment methods
- Staff accounts and permissions
Sales & POS
Checkout, receipts, refunds, split payments and sales reporting.
- Processing a sale at checkout
- Handling returns and refunds
- Split payments and partial payments
- Printing and sending receipts
- Daily sales reconciliation
Inventory
Stock management, transfers, expiry tracking and reordering.
- Adding and editing products
- Stock transfers between branches
- Setting low-stock alerts
- Tracking batch numbers and expiry dates
- Physical stock count procedures
Payments
Cash, card, transfer, mobile money and payment reconciliation.
- Recording transfer payments
- Reconciling daily cash and card takings
- Setting up PayPlan installment plans
- Payment link generation and tracking
- Handling disputed transactions
PayPlan
Installment payments, deposit tracking and customer credit.
- Creating an installment plan
- Tracking customer deposits and balances
- PayPlan reminders and collections
- Closing out completed plans
- PayPlan reporting for finance teams
Loyalty & Rewards
Points, rewards, customer tiers and redemption.
- Setting up a loyalty programme
- Earning and redeeming points
- Creating customer tiers
- Loyalty campaign management
- Loyalty reporting and analytics
Reports
Daily summaries, profit analysis and operational dashboards.
- Understanding the daily sales report
- Profit and margin analysis
- Staff performance reports
- Branch comparison dashboards
- Exporting reports to Excel or PDF
Troubleshooting
Common issues, error messages and quick fixes.
- Printer not responding
- Barcode scanner not working
- Sync errors between branches
- Offline mode and data recovery
- Login and password issues
Still Need Help?
Our local support team is ready to assist. Reach out and we will get you back on track.
How do I contact MartPoint support?
Message us on WhatsApp at +234 803 602 8069 or email hello@martpoint.com.ng. Our local support team responds within hours during business hours.
What are your support hours?
We provide support Monday to Saturday, 8:00 AM to 6:00 PM WAT. Critical issues are handled outside hours for Enterprise clients.
Do you offer on-site support?
Yes. For Enterprise clients and larger retail setups, we offer on-site training and technical support in major Nigerian cities.
Is there a self-service knowledge base?
You are looking at it. Browse the categories above or reach out directly if you need personalised help.